Cancellation & Refund Policy

Effective Date: 04 August 2026

At SIDDH AUSHADHI, customer satisfaction is important to us. We strive to provide high-quality Ayurvedic medicines and wellness products. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned, or refunded.

By placing an order on our website, you agree to the terms of this Policy.

1. Order Cancellation

Before Dispatch

Customers may request cancellation of an order before it has been dispatched from our warehouse.

If the cancellation request is approved before dispatch, a full refund of the amount paid will be processed.

After Dispatch

Once an order has been dispatched, it cannot be cancelled.

Customers may, however, be eligible for a replacement or refund only in the situations specifically mentioned in this Policy.

2. Return Policy

Considering that our products include Ayurvedic medicines, herbal formulations, and healthcare products, we generally do not accept returns once the products have been delivered.

This policy is maintained to ensure:

Product authenticity
Customer safety
Product hygiene
Regulatory compliance
Protection against misuse

3. Eligible Cases for Replacement or Refund

A replacement or refund may be approved in the following circumstances:

Wrong product delivered.
Product received in a damaged condition.
Product received in a leaking or broken condition.
Product missing from the order.
Product expired at the time of delivery.
Package tampered with before delivery.

Customers must notify us within 48 hours of delivery.

4. Information Required for Claims

To process any replacement or refund request, customers may be required to provide:

Order Number
Invoice
Photographs of the outer package
Photographs of the product
Batch Number (if applicable)
Description of the issue

Failure to provide sufficient information may result in rejection of the claim.

5. Non-Returnable Products

The following items are not eligible for return or refund:

Opened products.
Used products.
Products with broken seals after delivery.
Products damaged due to improper storage by the customer.
Products purchased under clearance or promotional sale (unless received damaged or incorrect).
Products returned without original packaging.
Products returned after the prescribed reporting period.

6. Refund Process

Once a refund request is approved:

Refunds will generally be processed within 7–10 business days.
The refund will be credited to the original payment method used while placing the order.
Processing time may vary depending on the customer’s bank or payment service provider.

7. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Refunds, where approved, will be processed through bank transfer, UPI, or another suitable electronic payment method.
Customers may be requested to provide their bank account or UPI details for processing the refund.

8. Replacement Policy

Where appropriate, SIDDH AUSHADHI may choose to provide a replacement instead of issuing a refund.

Replacement requests are subject to:

Stock availability
Verification of the reported issue
Approval by our quality team

9. Incorrect Shipping Address

Orders delivered to an address provided incorrectly by the customer shall not be eligible for refund or replacement.

Customers are requested to verify their shipping address before placing an order.

10. Refused Deliveries

If a customer refuses to accept a shipment without a valid reason:

Shipping charges may not be refunded.
Additional shipping charges may apply for re-dispatch of the order.

11. Failed Delivery

If a shipment is returned due to:

Customer unavailable
Incorrect address
Incorrect contact details
Failure to accept delivery

the order may be cancelled or re-shipped after payment of applicable shipping charges.

12. Quality Assurance

Every product is carefully inspected before dispatch.

If a manufacturing defect is suspected, the product may be sent for inspection before approving a refund or replacement.

The Company’s decision after quality verification shall be final.

13. Force Majeure

Refunds or replacements shall not be applicable for delays or losses arising due to circumstances beyond our reasonable control, including:

Natural disasters
Floods
Earthquakes
Pandemic-related disruptions
Government restrictions
Strikes
Transportation delays
Other force majeure events

14. Contact for Cancellation or Refund Requests

For any cancellation, replacement, or refund request, please contact:

SIDDH AUSHADHI

Registered Office: 6th Floor, Flat No. 850, Village Chhat, Airport Ring Road, Escon Primera Tower N, Near Zirakpur Sub Post Office, Zirakpur, District SAS Nagar (Mohali), Punjab – 140603, India.

Email: siddhaushadhi.ayurveda@gmail.com

Website: https://siddhaushadhi.com

15. Policy Updates

SIDDH AUSHADHI reserves the right to amend or update this Cancellation & Refund Policy at any time. Any changes will become effective immediately upon publication on this website.